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M01/02 Quiz Chapter 1 and 2 Quiz
Question 1

The theoretical premise that the sum of 1 + 2 + 3 will equal
7 or more is known as:

quality effort.
contingency
thinking.
systems awareness.
synergy.

Question 2

The behavioral school of theory focuses upon:

price.
products.
people.
promotion.

Question 3

External forces that may influence planning
include__________ forces:

social
all of the above
technological
political

Question 4

Which management function focuses on creating a structure to
facilitate the accomplishment of goals?

leading
organizing
staffing
planning

Question 5

Quality of organizational achievements can be identified by
measuring ____________.

customer needs being
met
expanding overseas
markets
amounts of immediate
profits
number of skilled
employees

Question 6

Managers whose expertise lies primarily in one or another of
the speciality areas such as marketing, operations, or finance are known as:

functional managers.

top managers.
middle managers.
supervisors.

Question 7

A thorough understanding of how a total system works
requires an understanding of how:

component parts are
interrelated.
to use statistics.
to maximize profits.

costs affect
production.

Question 8

The information role that constantly scans the environment
is:

spokesperson
disseminator
monitor
externalist

Question 9

The branch of management science that applies to
manufacturing or service industries is called:

industrial
management.
operations
management.
technical
management.
quantitative management.

IncorrectQuestion 10
0 / 1 pts
One phrase that captures the essence of contingency theory
is:

experience makes
right
speak softly and
carry a big stick
alls well that ends
well
uncertainty

Question 11

Which of the following management functions do top managers
typically spend most of their time doing?

planning
staffing
leading
controlling

Question 12

The essence of the quality of any output is the ability to:

develop quality circles

train employees on
quality control
start with quality
inputs
meet the needs of
the customer

Question 13

Differing cultural and national origins, varying ethnic and
racial backgrounds, different age groups and mental capabilities represents:

skills of management

diversity
globalization
a management myth.

Question 14

Management options, variables, and situations characterized
the __________ school.

quantitative
classical science
contingency
systems

Question 15

Management “scholars” such as Owen, Mayo, Maslow,
and McGregor endorse the ____________ school of theory.

systems
behavioral
classical
quality focus

Question 16

Reengineering is not referred to as:

performance
improvement.
rethinking measures
and controls.
focus on ineffective
processes.
process rethinking.

Question 17

An entity managed by one or more persons to achieve stated
goals is known as a(n) ____________.

organization
group
corporation
business

IncorrectQuestion 18
0 / 1 pts
An organizational system is comprised of all the following
except:

inputs.
science.
outputs.
processing.

Question 19

The title, Father of Scientific Management, is often
attributed to ___________.

Frank Gilbreth
Henry Gantt
Frederick Taylor
Henry Metcalf

Question 20

The first management theory that gave specific attention and
concern to Employees was the ____________ school.

behavioral
quantitative
classical scientific

classical
administrative

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