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M0108 Midterm Exam
Question 1

Technological skills are most essential at the __________
level of management.

first-line
middle
both first-line and
middle
top

Question 2

A thorough understanding of how a total system works
requires an understanding of how:

component parts are
interrelated.
to maximize profits.

to use statistics.
costs affect
production.

Question 3

An entity managed by one or more persons to achieve stated
goals is known as a(n) ____________.

corporation
organization
group
business

Question 4

The first management theory that gave specific attention and
concern to Employees was the ____________ school.

classical
administrative
behavioral
quantitative
classical scientific

Question 5

Quality of organizational achievements can be identified by
measuring ____________.

expanding overseas
markets
number of skilled
employees
amounts of immediate
profits
customer needs being
met

Question 6

Some of the most common tools of operations management
include the following except:

inventory models.
production
scheduling.
marketing research.
break-even analysis.

Question 7

Interruptions, crises, meetings, and unexpected commitments
for managers are considered a(n) ____________.

chance occurrence
reality
common myth
once in a while
inconvenience

Question 8

Reengineering is not referred to as:

process rethinking.
focus on ineffective
processes.
performance
improvement.
rethinking measures
and controls.

Question 9

Quality is defined by whom?

external customers
neither
internal customers
both internal
customers AND external customers

Question 10

If you are both good with the task and good with people, you
might have a high level of what kind of management skills?

task and human
task and conceptual
professional and
personal
conceptual and human

Question 11

Bureaucratic organizations are associated with the
____________ school of thought.

quantitative
systems
contingency
classical
administrative

Question 12

The Japanese philosophy, kaizen, is interpreted to mean:

increase profits.
continue to improve.

lower costs.
work harder.

Question 13

Which management function focuses on creating a structure to
facilitate the accomplishment of goals?

leading
organizing
planning
staffing

Question 14

Managers that establish long-term companywide goals are
____________.

supervisors
top management
middle managers
first-line managers

Question 15

The behavioral school of theory focuses upon:

people.
price.
promotion.
products.

Question 16

Which of the following does not describe an goals?

quantifiable
attainable
specific
results-oriented
enduring

Question 17

The management theory that originated during England’s
Industrial Revolution, and is defined as a theory that focused on finding the
one best way to perform and manage tasks is the:

systems theory.
classical management
theory.
quantitative school.

behavioral school.

Question 18

External customers include the following except:

manufacturers.
wholesalers.
operative employees.

retailers.

Question 19

The step in the basic planning process would the statement
“This organization will capture 5% more of the product market in the next
2 years” focus upon:

organization
restructuring.
setting objectives.
production
schedules.
organization
control.

Question 20

A formalized, written set of organizational ideas result in
the corporate ____________.

motto
rules manual
philosophy
mission statement

Question 21

When developing alternatives, managers should:

chose the ones that
are most cost effective
create as many as
possible to reach desired objectives
stick with the one
that makes most sense to the manager
always include
subordinates in the decision

Question 22

In determining an organization’s strengths, a company’s
strategist must consider which of the following

all of the above
market share
employee talent
management structure

Question 23

The surrounding region or community’s permanent framework
such as dams, power stations, roads, railways, harbors, and airports is known
as:

information.
finances.
materials.
infrastructure.

Question 24

The primary resource of all organizations is ____________.

information
employees
money
facilities

Question 25

Long-term, company-wide goals are the primary responsibility
of which level of management?

middle-level
top-level
first-line
trainee

Question 26

When implementing strategy, the leadership challenge
involves the ability to:

coordinate a
bottom-up focus on core competencies
influence
subordinates to embrace the new strategy
coordinate
information gathering sessions with employees
influence
departments to design functional-level corporate strategies

Question 27

Which of the following questions applies directly to the
function of planning?

What do we want to
accomplish?
Are we doing what we
intended to do?
Is the production
process effective?
Why were the
employees paid late?

Question 28

Values, beliefs, habits, norms, and behavior make up the
organizational ____________.

financial picture
profit motive
culture
legal system

Question 29

All of the following are elements of organizational culture
except:

norms of behavior.
product evaluation.
philosophies.
shared values.

Question 30

Which level of management is “assigned” or
associated initially with strategic planning?

first-line
intermediate
regional
top

Question 31

Recent trends in supplier practices continue to emerge to
include the following except:

develop close
alliances with outside suppliers.
increased use of
outside suppliers.
decrease of
partnership because of increased control.
increased alliances
with fewer, more dependable suppliers.

Question 32

Rules, policies, procedures, programs, and budgets are all
known as __________ plans.

strategic
single-use
operational
tactical

Question 33

Resources required to attain a goal are addressed with what
type of planning question?

how
when
what
how much

Question 34

Which type of plan would determine how many employees work
next week?

occupational
tactical
institutional
operational

Question 35

A strategy for continuously improving performance at every
level, and in all areas of responsibility is called:

total systems
approach
total quality
management
total quality
control
total quality
product

Question 36

A disciplined approach to solving quality problems before
the design phase of a product is called:

a production
standard.
benchmark.
quality function
deployment.
systems approach.

Question 37

A manager that asks the following question, “What
specific empirical research evidence do you have to support your
conclusion?” would be a proponent of which decision-making model?

predisposed
intuitive
rational/logical
nonrational

Question 38

Statistical process control (SPC) is the use of statistical
tools and methods associated directly with:

continuous-improvement process (CIP).
statistical quality
control (SQC).
total quality
management.
total quality
control (TQC).

Question 39

Which of the following is an example of a limiting factor?

all of the answers
are limiting factors
time
money
equipment

Question 40

A group of employees usually in charge of an ongoing process
is a:

quasi team.
task force.
cross-functional team.
permanent team.

Question 41

All of the following are components of the decision-making
process except:

identifying relative
symptoms.
implementing the
decision.
developing potential
alternatives
selecting the best
alternative.

Question 42

____________ are chances for progress or advancement.

Uncertainties
Opportunities
Problems
Techniques

Question 43

____________ attempts to predict how people will behave in
competitive situations.

game theory
competition models
competition theory
que models

Question 44

Basically, a(n) ____________ is a judgment reached after
consideration.

situation
decision
fact
inference

Question 45

Brainstorming allows for and encourages group members to
address ____________.

criticisms
decisions
alternatives
evaluations

Question 46

What technique is used to keep employees aware of changes in
the critical numbers used to measure a company’s processes?

empowerment
self-help seminars
benchmarks
scoreboarding

Question 47

Bank and credit union managers would be wise to use which
decision tool to accommodate walk-in “depositors” on payday?

queuing models
simulation
Delphi technique
game theory

Question 48

When analyzing possible alternatives, managers should answer
which questions?

does the alternative
fit with the limiting factors?
what are the
consequences of using the alternative?
both of the above
none of the above

Question 49

The “ultimate” alternative for decision making is
a course of action that ____________.

eliminates all
problems and maximizes opportunities
maximizes the
alternatives
lowers the degree of
risk
provides various
opportunities

Question 50

Positive partnerships with vendors and suppliers are based
on ____________ and ____________.

time, commitment
quality, price
needs, desires
openness, trust

Question 51

A technique that ranks alternative according to how long
each takes to pay back its initial cost is:

payback analysis.
simulation.
brainstorming.
nominal group
technique.

Question 52

A decision-making technique that requires alternatives and
outcomes to be evaluated against other events is called:

a decision tree.
a gaming device.
brainstorming.
groupthink.

Question 53

The first step in the process of planned change is
____________.

diagnose the problem

develop the goal(s)
recognize the need
for change
select the method of
intervention

Question 54

Matrix structure projects are designed to maximize and
economize resources and ____________.

functional expertise

financial paperwork
divisional managers
support services

Question 55

____________ organizations often grow to be very large but,
____________ remain small and focused on personal relationships.

production, service
formal, informal
international, local

centralized,
decentralized

Question 56

Bold, discontinuous advances that bring about dramatic
transformations in organizational strategies and structure is called:

revolutionary
change.
evolutionary change.

conflict.
decentralization.

Question 57

Weekly department discussion meetings regarding important
issues would be which type of technique for overcoming resistance to change?

security
open communication
sensitivity
advance warning

Question 58

The potential problem areas associated with the informal
organization include the following except:

creates conflict.
resists change.
develops pressure
for conformity.
supports a strong
philosophy of management.

Question 59

The term ____________ is the ability to blend established
systems and new ideas into improved methods of accomplishment.

organizational
learning
educational
complexity
managerial
scholastic achievement
organizational
expertise

Question 60

More and more organizations use decentralization as a means
to achieving:

management
downsizing.
division of labor.
labor union growth.
greater
productivity.

Question 61

Which of the following is true regarding small or large
organizational structures?

Small organizations
tend to be more organic.
Few employees in
large organizations are specialists.
Rules and
regulations dominate small organizations.
Small organizations
tend to be more mechanistic.

Question 62

Direct managerial authority is synonymous with ____________
authority.

line
operational
staff
functional

Question 63

Line departments exercise ____________ authority, and staff
departments exercise ____________ ____________ authority.

functional;
centralized
direct; indirect
complete; partial
service; centralized

Question 64

The individual who implements the planned change is known as
a(n) ____________.

change person
change investigator
change agent
eternal change
optimist

Question 65

Authority is closely associated with the ______ managerial
principle.

unity of purpose
unity of task
chain of command
unity of direction

Question 66

The ability of individuals to rely on each other based on
their character, ability, and truthfulness is

revolutionary
change.
coherence.
coordination.
mutual trust.

Question 67

Achieving _________ changes can require a change in
organizational culture or other elements.

operational
structural
tactical
strategic

Question 68

Technology includes the following except:

knowledge.
work procedures.
machinery.
traditional
management.

Question 69

The type of authority that utilized advice and
recommendations to line managers would be:

functional
authority.
staff authority.
line authority.
management
downsizing.

Question 70

The informal organization emerges within the:

chain of command.
formal organization.

functional
organization.
division of labor.

Question 71 Identify and explain the three types of
authority. Does this affect a manager’s ability to make effective decisions?

Question 72 Who are a company’s stakeholders? What
obligations does it have to each? What obligations do stakeholders have to the
organization?

Question 73 Under what circumstances would you use payback
analysis? What are the advantages and disadvantages of payback analysis?

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