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M09/10 Quiz: Chapter 9 and 10 Quiz
Question 1

Codes of conduct can best be described as:

all of the above
company policies
procedures
general guidelines

Question 2

A job description should include all of the following
except:

gender and age
preference.
physical conditions.

function.
responsibilities.

Question 3

__________ principles judge the ethics of a particular
situation by the consequences of that action.

Consequential
Contingent
Consistent
Commitment

Question 4

__________ training alerts people to policies, regulations,
and laws that establish acceptable behavior within a company.

Contribution
Congruent
Complication
Compliance

Question 5

A predictor of correlation between employment applicant test
results and future job performance is known as ____________.

test awareness
test validity
test application
test results

Question 6

The purpose of compensation is to ______, ________, and
________ employees.

develop, promote,
reward
distinguish, reward,
retain
attract, develop,
reward
attract, develop,
retain

Question 7

The most appropriate statement that encompasses the total
purpose of employee training would be: ____________.

Training creates an
improved today and tomorrow
Work today, train
tomorrow
Training helps
people
I’m doing what I was
trained to do

Question 8

____________ begins where recruiting ends.

Selection
Orientation
Job development
Training

Question 9

No simple set of rules tells us how to behave morally or
ethically in all situations; therefore, there is a need for a(n):

quality circle.
organization
restructuring.
chain of command.
code of ethics.

Question 10

To determine whether or not to hire from within the
organization or externally, managers should compare __________ and _________.

desires, career
potential
costs, benefits
inventory, forecast
talents,
expectations

Question 11

When an individual makes decisions without a moral and
ethical base, he or she is adrift and may rely solely on:

organization
restructuring and design.
standing and
single-use plans.
self-interest and
economics.
leadership and power
centralization.

Question 12

An arbitrator’s decision following a formal grievance
process is ____________.

neutral
final
not binding
merely a
recommendation

Question 13

In order to make organizations socially responsible,
____________ must dedicate time and money.

CEO
Activist
Employee Committees
Governmental
Agencies

Question 14

All of the following are components of the appraisal system
except:

criteria
promotion potential
ratings
methods

Question 15

The term “glass ceiling” refers to:

invisible barriers
of discrimination that involve the physical environment of the company.
invisible barriers
of discrimination that prevent managers from advancing employees.
invisible barriers
of discrimination against unprotected groups.
invisible barriers
of discrimination that block protected groups from advancing into upper
management.

Question 16

Generally, employment interview questions that ask about age
or marital status are considered ____________.

required
unlawful
lawful
within an
unstructured interview format

Question 17

As a warning to superiors attempting to set an ethical
example for others, ____________ speak louder than ____________.

rules; procedures
actions; words
policies; behaviors
words; rules

Question 18

The assignment of conducting the in-depth interview normally
will be granted to the ____________.

Director of
Personnel
personnel department

applicant’s
reporting superior
training department

Question 19

Which of the following is a characteristic for a code of
ethics?

They serve as a
visible guideline for behavior at all levels.
They provide an
unchallenging basis for firing an unethical employee.
all of the answers
are
They protect all
personnel from the pressures of the market, which may lead to unethical
behavior.

Question 20

Pre-employment physical examinations can be used for all the
following except:

medical histories
excuses for not
hiring
prevention of
insurance fraud claims
certification of
physical capabilities

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