Part I.Complete the following survey titled: "COM100: Experiencing Effective GroupCommunication " with two different people. This survey asks questions aboutcommunication norms for groups they have participated in or observed and about theclimate of these groups. Try to choose people who have had different groupexperiences, including workplace groups, social groups, clubs, etc. Ask each person thefollowing survey questions and take notes on their answers. (Refer to Table 9.2 on page248 before you start the survey.)Note: These experiences must be group communication situations where the people arespending time together in order to accomplish a group goal. This usually occurs in ameeting. Training and teaching situations are not usually considered groupcommunication situations.The survey answers do not need to be individually submitted, but the information fromthe surveys should be summarized and directly included in your answers to thequestions in Part II; information from the lesson and the textbook should also beincluded.COM100: Experiencing Effective Group Communication Survey1. Share the definition of small group communication (p. 233) with the personyou are surveying.2. Ask your interviewee: What is one group you have participated in that usedeffective group communication? (Pay special attention to how yourinterviewee defines effective communication.)3. Share the definition of norms (p. 243) with the person you are surveying.4. Ask your interviewee: What are the norms of the group?5. Ask your interviewee: How does (or did) the group enforce thecommunication norms? What happens when a group member ignores orviolates a group communication norm? Please give a specific example.6. Ask your interviewee: How would you rate your own skills forunderstanding and following group communication norms? Use thefollowing scale: good, fair, or poor. Please give a specific example toexplain your rating.7. Share the definition of communication interaction patterns and the types ofsmall group communication networks on pages 248-249 with yourinterviewee.8. Ask your interviewee: What can you tell me about evidence of any of thegroup communication behaviors that contribute to their groupcommunication pattern? (Show them the networks on p. 249 Figure 9.1.)Was the pattern intentional? Tell me about one to two of these behaviors. 9. Share the phases of group and team development with the person you aresurveying.10. Ask your interviewee: What phase do you think your group is in? Why?11. Ask your interviewee: What can you tell me about evidence of any of thegroup communication behaviors that demonstrate conflict and conflictresolution in group communication that is necessary for the problemsolving and group relationships that enable the group to accomplish thegroup’s goal? Tell me about one to two of these behaviors.Note: The survey answers do not need to be submitted, but the information from thesurveys and important concepts from the lesson should be included in your answers.Also, ask yourself the same survey questions. What kind of group communication canyou reflect on from your own experiences?Part II.Read the following questions. Write the answers to the questions, review your work, andsubmit your answers. Integrate the key concepts and key terms from this lesson intoyour answers.The answer to each question should be approximately 6 to 10 sentences in length. Youshould write your responses in complete sentences free of spelling and grammaticalerrors. Please type your answers in a Word document and then paste your answersbelow each question in the space provided.Before completing this assignment, review the Grading Rubric.1. List the people you surveyed and the groups they discussed in the lesson.What similarities and differences between the groups did know notice fromthe surveys? Use concepts from the lesson, and specifically discuss thetype of group(s), norms, and phases of group/team development. Givespecific examples from the surveys.2. Describe when and how a group should institute norms in your own words.Share an example of when a norm was followed successfully and anexample of when a norm was violated or broken.3. How did power and status affect the enforcement of group norms with thepeople you surveyed? Refer back to your lesson and textbook regardingthese concepts, and give specific examples incorporating these terms.4. List the five phases of group development. What phase is each of yourgroups in? Use specific examples and concepts from the lesson to justifyyour answer.5. Given what you have learned in previous lessons about interpersonalrelationships, why does more conflict arise during the secondary tensionphase of group development? Did the groups you surveyed reportpersonality conflicts that prevented the group from going forward with their goals, or were they able to reach the emergence and reinforcement phaseof conflict?
COM100 – Experiencing Effective Group Communication
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