TCO 2: Please explain how service contains both tangible and
intangible aspects. Use the example of visiting a luxury hotel for a weekend,
or use an example of dining in a restaurant. Be specific about which parts of
the guest experience are tangible and which parts are intangible. Take your
time answering this question.
Question 2. Question
TCO 2: Explain in detail what companies need to do to
develop a service culture? Cite three examples.
Question 3. Question
TCO 9: Many people attend festivals all over the country,
provide three detailed examples of the benifits of having festivals.