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HOSP320 Week 1 Discussion 1 & 2 Latest 2017 March
dq 1

Hotels vs. Motels
(graded)

Describe a hotel company with which you are familiar. What are
its strengths and weaknesses? What reasons would you decide to work or
patronize one of these?

dq 2

Lodging Segments
(graded)

How is technology improving new amenities within a hotel? Let’s
list a minimum of three each so we can learn from each other as far as what we
have found.

HOSP320 Week 2 Discussion 1 & 2 Latest 2017 March
dq 1

Careers in Lodging (graded)

Often when hired by a hotel management company, you are expected
to go through an extensive training program where you work in all departments.
Which department do you feel you would have the most difficulty in? Why?

dq 2

Housekeeping Issues (graded)

What challenges do you think you would face as an Executive
Housekeeper to keep your housekeepers motivated to keep everything clean? What
should the executive housekeeper incorporate into his or her department to
increase the productivity of their housekeeping employees?

HOSP320
Week 3 Discussion 1 & 2 Latest 2017 March
dq 1

Role of the Marketing Manager
(graded)

What is the role of a marketing and sales
manager for a large conference center and hotel? How about the Director of
Sales and Marketing? Would you want to become part of this team? Why or why
not?
dq 2

Role of the Human
Resource Manager (graded)

What are the specific roles of the human
resources manager? Many folks are interested in this role. Are you one of them?
Why or why not?

HOSP320
Week 4 Discussion 1 & 2 Latest 2017 March
dq 1

Role of Food and Beverage in the
Hotel (graded)

What are some other food and beverage outlets
a hotel could use? Let’s see about room service, bar and leased out space. Can
you think of any more of these?
dq 2

Food and Beverage &
Profitability (graded)

What are some options the hotel can consider
if they are not bringing in a profit through food and beverage? Please list at
least two and let’s discuss with our peers, as we can generate some great
ideas!

HOSP320
Week 5 Discussion 1 & 2 Latest 2017 March
dq 1

Safety & Security (graded)

What are some of the current issues and
concerns hotel companies must content with in developing international hotels?
What type of security features do we need to implement?

dq 2

Total Quality Management (graded)

What activities should the general manager
participate in to be an example of Total Quality Management? What does service,
quality and value have to do with this, and what types of programs can we
implement to execute this effectively? You can see about continuous improvement
processes, for example.

HOSP320
Week 6 Discussion 1 & 2 Latest 2017 March
dq 1

Hotel Management Companies (graded)

Why do management companies sometimes lose
their contracts? In other words, what particular features should always be kept
clear with the owner and the management company?
dq 2

Franchising (graded)

Do you prefer to stay in a franchise or an
independent hotel/motel? What are the reasons that make you prefer this type?
Do you feel that the procedures and amenities may have a lot to do with this,
as well as leadership?

HOSP320
Week 7 Discussion 1 & 2 Latest 2017 March
dq 1

Timeshares (graded)

Why would the management of a vacation,
timeshare resort be different than a full-service convention hotel? Do you
think it has to do with the type of segmentation that they focus on to bring to
the resort?
dq 2

Resorts and Theme Lodging (graded)

Compare and contrast lodging operations at
large casino resorts versus non-casino lodging XXXX business. How are they
different and how are they the same? Has this dynamic changed recently due to
the turning events of the economy?
HOSP320 Week 1 Assignment Latest 2017 March
Assignments
Chapter 1:
1. There
are three factors that influence lodging demand. What are they and discuss in
detail how they affect the demand?
2. At
what time in history did the modern hotel industry emerge? What were the three
contributing factors and how did they impact the industry today?
Chapter 2:
1. Define
and describe the difference between work teams and quality circles and how they
each might impact the motivation of employees.
2. Compare
centralization and decentralization and give examples of types of hotels that
might employ each.
3. List
the principal functions of each major department, as well as key personnel, in
a full service hotel.
Submit your assignment to the Dropbox, located at the top of
this page. For instructions on how to use the Dropbox, read these step-by-step
instructions
See the Syllabus section “Due Dates for Assignments &
Exams” for due date information.

HOSP320 Week 2 Assignment Latest 2017 March
Assignments
Chapter 3:
1. Name
the functions of the front office department along with job titles and specific
responsibilities of each.
2. How
are housekeeping and front desk dependent upon each other for customer
satisfaction and what types of communication are used to ensure that this
occurs?
Chapter 4:
1. Name
the functions of the housekeeping department along with job titles and specific
responsibilities of each.
2. Outline
the ten areas that a guest room attendant needs to cover to properly clean each
guestroom.
3. List
and discuss 5 ways that might be used to control loss of linens.
Submit your assignment to the Dropbox, located at the top of this
page. For instructions on how to use the Dropbox, read these step-by-step
instructions
See the Syllabus section “Due Dates for Assignments &
Exams” for due date information.

HOSP320 Week 3 Assignment Latest 2017 March
Assignments
Chapter 5:
1. Describe
and discuss the importance of the duties of the Director of Sales in a full
service hotel.
2. Discuss
why a one-stop contact is important for an association executive.
3. Discuss
what is entailed in the job of a convention manager.
4. Discuss
why communication is important between the sales department and other
department and what type of communications occur.
Chapter 6:
1. Describe
some actions or activities that might be classified as sexual harassment. What
are the essential elements of a sexual harassment allegation?
2. List
and discuss four state or federal laws that impact human resources in hotels
today.
Submit your assignment to the Dropbox, located at the top of
this page. For instructions on how to use the Dropbox, read these step-by-step
instructions
See the Syllabus section “Due Dates for Assignments &
Exams” for due date information.

HOSP320 Week 4 Assignment Latest 2017 March
Assignments
Chapter 7:
1. Identify
and discuss in detail three challenges and three opportunities from each of the
five areas of the food and beverage departments. (hint: the easiest format is
in a chart)
2. Choose
three food and beverage management positions and discuss and describe three
unique challenges and three managerial characteristics of each. (hint: the
easiest format is in a chart)
Submit your assignment to the Dropbox, located at the top of
this page. For instructions on how to use the Dropbox, read these step-by-step
instructions
See the Syllabus section “Due Dates for Assignments &
Exams” for due date information.

HOSP320 Week 5 Assignment Latest 2017 March
Assignments
Chapter 8:
1. Define
and discuss the role of the director of security in maintaining hotel security.
2. A
guest has just slipped on wet tile in the lobby, and fallen and hit her head,
surrounded by other patrons. She appears to be just shaken up, but she is
bleeding slightly from a cut on her forehead. Describe in detail the steps you
would take to handle this situation.
Chapter 9:
1. Describe
in detail the short, intermediate and long term demands on a general manager’s
time.
2. Discuss
the differences in the time demands of a general manager between a full service
large hotel and a small limited-service hotel.
Submit your assignment to the Dropbox, located at the top of
this page. For instructions on how to use the Dropbox, read these step-by-step
instructions
See the Syllabus section “Due Dates for Assignments &
Exams” for due date information.
HOSP320 Week 6 Assignment Latest 2017 March
Chapter 10:
How are RevPar, ADR and Occupancy are calculated and describe in
detail what each tells the general manager about the success of the sales and
front office department in effectively managing inventory?
What are allocation controls? What are availability controls?
What are the benefits and disadvantages of each? (Note: disregard the side
labels in the book, they are reversed. Use the actual written paragraphs for
information) (hint: chart format may be easier to use)
Chapter 11:
Describe and discuss the difference in a management company and
a franchise company. Discuss the advantages and disadvantages of each. (hint:
chart format may be easier to use) Discussions
Hotel management companies (graded)
Franchising (graded)
Submit your assignment to the Dropbox, located at the top of
this page. For instructions on how to use the Dropbox, read these step-by-step instructions.

HOSP320 Week 7 Assignment Latest 2017 March
Assignments
Chapter 12:
Discuss the key demographics of potential buyers of timeshares
as well as in detail what elements of timeshares would entice them to buy
timeshare weeks over vacationing on their own in traditional lodging
facilities.
How is management of a timeshare different from management of
traditional hotels? Be specific regarding operating procedures and guest
characteristics.
Chapter 13:
Compare and contrast in detail the lodging and facility
characteristics of activity-based facilities vs. themed facilities. What
geographic areas are most conducive to each?
Submit your assignment to the Dropbox, located at the top of
this page. For instructions on how to use the Dropbox, read these step-by-step
instructions.

HOSP320 Week 7 Course Project Latest 2017 March

Objectives
This course project is designed for you to learn more about the
lodging industry while having some fun at the same time. Your assignment is to
design and to develop your own hotel. The following criteria needs to be
followed:
Will you select a hotel franchise (brand) yes or no / why or why
not? Once selected give a detailed review of your proposed hotel.
Decide and describe what type of operating segment your hotel
will operate under.
Establish a target market. What analytical, demographic, and
psychographic segmentation factors did you use in establishing your target
market?
Select an actual geographic location and target market. Give an
explanation of why you selected the geographic location and target market. Give
a complete description of the geographic location you selected.
What are some of the current opportunities and issues that your
geographic market possesses?
Evaluate your actual competition (strengths and weaknesses).
Establish a marketing plan for how you will attract your target
market.
How many rooms will your hotel have? Describe the types of rooms
and the decor and furnishings you will use.Why did you choose the number of
rooms and the decor and furnishing? How did your decisions relate to your
target market?
Develop and describe the hotel’s departments that will support
the operations of the hotel.
Select and describe the specific amenities that will help
distinguish your hotel’s brand.
What type of management organization will your hotel possess?
Why did you select this type of management organization?
What type of security features will your hotel have? Describe
how you will implement and manage the security features you selected for your
hotel.
How will you manage the following hotel revenue management
controls ADR, Occupancy Rate, and REVPAR. How will you control rate
allocations, allocation controls, and availability controls to maximize your
yield management and improve your revenue management.
How will you turn a profit after several years in business?
Listen
Guidelines
Projects must be 10 pages in length and a minimum of 2500 words.
This does not include the cover page, table of contents, and works cited page.
Please include the 14 sections above in the same sequence as listed above in
your course paper. Use 12 point font, double-spaced, 1″ margins, and
include a cover page, table of contents, introduction, body of the report,
summary or conclusion and works cited.
Even though this is not a scientific-type writing assignment,
and is mostly creative in nature, references are still very important. At least
6 authoritative, outside references are required (Anonymous authors or web
pages are not acceptable). These should be listed on the last page titled
“Works Cited”.
APA format and citations are required.
All DeVry University policies are in effect including the
plagiarism policy.
Projects are due in Week 7 of this course.
Any questions about this project may be discussed in the weekly
Q&A discussion topic.
This project is worth 200 total points and will be graded on
quality of research topic, quality of paper information, use of APA citations,
grammar and sentence structure.

HOSP320 Week 4 Mid Term Latest 2017 March

1.

Question
:

(TCO
2) What is span of control? Which span of control results in a flat
organization? A tall organization?

Points
Received:

20 of 20

Comments:

Question
2.

Question
:

(TCO
3) What is the correct check-in procedure for a guest who arrives without a
reservation? What happens if you do not have room for the guest?

Points
Received:

20 of 20

Comments:

Question
3.

Question
:

(TCO
4) What is the Occupational Safety and Health Act (OSHA)? Explain the role
of the Occupational Safety and Health Act (OSHA) as it pertains to the
lodging industry.

Points
Received:

20 of 20

Comments:

Question
4.

Question
:

(TCO
5) What is room pick-up? Why is pick-up important to a convention hotel?

Points
Received:

20 of 20

Comments:

Question
5.

Question
:

(TCO
7) What is the Americans with Disabilities Act? What might be some
reasonable accommodations for different types of disability?

1. Question :
(TCO 1) Per the textbook, which of these hotel
employees is NOT a part of the Guest Services Staff?
Baggage Porter
Concierge
Door staff
Front Desk Clerk
Question 2. Question :
(TCO 2) Which of the following is not one of
the key organizational trends that affect the lodging industry?
Diversity
Globalization
Customer focus
Job specifications
Question 3. Question :
(TCO 2) In an attempt to reduce employee
turnover, hotels are giving attention to which of the following:
Job enlargement
Flextime
Job rotation
All of the above
Question 4. Question :
(TCO 2) The concept of zero defects is made
well-known worldwide by______?
Japan
United States
China
United Kingdom
Question 5. Question :
(TCO 3) The following are part of the four
direct reservations sources:
Mail
CORRECT Telephone
CORRECT Central Reservation System
All of the above
Question 6. Question :
(TCO 3) When a hotel over-sells its rooms and
does not have enough rooms to accommodate guests who have reservations, the
hotel will need to find accommodation for the guests, pay for the rooms, and
normally the taxi ride to the other hotel. This process is known as:
walking a guest
comping a guest
running a guest
driving a guest
Question 7. Question :
(TCO 4) This person is normally in charge of
carpet repairs, wall washers, drapery cleaners, and shampooers:
laundry attendant
laundry supervisor
runner
house staff
Question 8. Question :
(TCO 4) Room attendants can be divided into
three categories:
day, midday, and night
day, bath, and night
day, hallway, and bath
day, bath, and elevator
Question 9. Question :
(TCO 5) Which of the following is NOT a common
type of promotion used in the lodging industry?
price promotion
frequency promotion
trial offers
package promotion
All are types of promotions used.
Question 10. Question :
(TCO 5) The progress of the reservations
received against the number blocked out is called the:
room pick-up
confirmation letter
group booking
booking follow-up
Question 11. Question :
(TCO 6) Room service normally exists in:
full-service hotels
limited-service hotels
budget hotels
all of the above
Question 12. Question :
(TCO 7) The ________ is a publication that
provides a clear understanding of the employer’s expectation to employees and
what employees can expect from their workplace.
Employee handbook
Departmental training manual
Labor Union pamphlet
Employee newsletter
Question 13. Question :
(TCO 7) Job descriptions can also be used for
all the following except:
setting pay scales
scheduling
performance evaluation
training

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