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Conflict Resolution
Paper:
Guidelines and Rubric
Purpose
The purpose of this assignment is to learn
how to identify and effectively manage conflicts that arise in care delivery
settings resulting in better management of patient care, including appropriate
delegation. You will gain insight into conflict management
strategies and develop a plan to collaborate with a potential nurse leader
about the conflict and its impact in a practice setting.
Course Outcomes
Completion of this assignment enables the
student to meet the following course outcomes.
CO 1: Apply
leadership concepts, skills, and decision making in the provision of high-quality
nursing care, healthcare team management, and the oversight and accountability
for care delivery in a variety of settings. (PO 2)
CO3: Participate
in the development and implementation of imaginative and creative strategies to
enablesystems to change. (PO 7)
CO 6: Develop a
personal awareness of complex organizational systems, and integrate values and
beliefs withorganizational mission. (PO 7)
CO 7: Apply
leadership concepts in the development and initiation of effective plans for
the microsystems andsystem-wide practice improvements that will improve the
quality of healthcare delivery. (POs 2 and 3)
Due Dates
This assignmentis to be submitted to the
Dropbox by Sunday, 11:59 p.m. MT, end of Week 3.
Points
This assignment is worth 200 points.
Directions
1. Read Finkelman (2016), Chapter 13: Improving Teamwork:
Collaboration, Coordination, and Conflict Resolution, section on Negotiation
and Conflict Resolution, pp. 324–333.
2. Observe nurses in a care delivery setting. Identify a recurring
conflict with the potential to negatively impact patient
care. Decide if delegation was an issue in the conflict. This should be from
your practice setting or prelicensure experiences.
3. Provide details of what happened, including who was involved, what
was said, where it occurred, and what was the outcome that led you to decide
the conflict was unresolved.
4. Identify the type of conflict. Explain your rationale for selecting
this type.
5. Outline the four stages of conflict, as described in our text, and
how they relate to your example.
6. Propose strategies to resolve the conflict. Search scholarly sources
in the library and the Internet for evidence on what may be effective.
7. Discuss if delegation was an issue in the conflict. Be specific.
8. Describe how you would collaborate with a nurse leader to reach
consensus on the best strategy to employ to deal with the conflict.
9. Describe the rationale for selecting the best strategy.
10. Provide a summary or conclusion about this experience or assignment
and how you may deal with conflict more effectively in the future.
11. Write a 5–7 page paper (not including the title or References pages)
using APA format that includes the following.
a. Describe an unresolved (recurring) conflict that you experienced or
observed. Identify the type of conflict.
b. Provide details of what happened, including who was involved, what
was said, where it occurred, and what was the outcome that led you to decide
the conflict was unresolved.
c. Outline the four stages of conflict, as described in Finkelman, and
how the stages relate to your example. Decide if delegation was an issue in the
conflict. Be specific.
d. Describe the strategies for conflict resolution and how you would
collaborate with a nurse leader to resolve the conflict.Cites the course
textbook and two scholarly sources.
e. Provide a conclusion or summary about this experience and how you
may deal with conflict more effectively in the future.
f.
Submit to the Dropbox by the
end of Week 3.

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