Conflict and Collaboration (graded)
Please watch the video and listen to the dialogue before
Second Life Video
At times the needs of our families conflict with our work
responsibilities. Could this possibly be the underlying issue here?
Explain the conflict resolution skills displayed by the
leader in the scenario. On a scale of 1-10, how would you rate those of the
How might earlier collaboration have been beneficial?
Some organizations utilize non Registered Nurses in the Case
Manager role. What additional skills, knowledge and attributes would the
BSN-prepared Registered Nurse bring to case management in this scenario?