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Read the “Corporate Solutions at JLL” case study and answer the following questions. What advantages and or disadvantages does a single point of contact at a service provider have for Bank of America? What are the advantages and disadvantages of restructuring Jones Lang LaSalle to create a corporate real estate services/account management function? Should the account management function be a cost center or profit center? Why? Should Peter Barge recruit an internal or external candidate to be the BofA account manager? Based on your previous discussion of advantages and disadvantages to client JLL, do you recommend JLL to restructure and for BofA to work with JLL as a single service provider?

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